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Members’ Guide

In other words, Frequently Asked Questions.

Core Values

At WitWork, we aim to create productive, welcoming, and inspired environments for everyone. The two below core values are the center of our Etiquette Guidelines.

 

The WitWork Promise

WitWork opens up spaces for you to be productive, be social, be inspired, in the city. At WitWork, we aim to curate a special experience and then get out of your way. Maintaining communal etiquette standards helps us consistently deliver on this promise and make everyone feel welcome.

 

Constant Feedback

 We believe that hospitality and service are important to building the cities we want to live in. We live to serve our community, of which YOU are a valuable member. That’s why, your voice matters to us and we encourage you to help us by sharing your thoughts, feedback and suggestions. So please, don’t hold back.

 

Now, please take a moment to read our simple and empathetic community guidelines. If you’re interested in discussing them further, we encourage you to contact us on location or online.

 

Respect the volume

Community is one of the pillars of a co-working space. We encourage you to talk to surrounding members, say hello and get to know their story and join in-space events. That said, while interacting, we ask you to be mindful of others around you. Please chat at a respectful volume allowing other members to be productive in the space.

 

Conscious and Courteous Phone Calls

We know you’ll likely need to make a few calls during your workdays at WitWork. This is totally understandable if that is what your business needs. But, please do your best to conduct calls at an appropriate volume, no louder than it would be if you were in a conversation with someone at your own table. Additionally, please avoid excessive pacing through the space while on the phone. Movement can be more distracting to productivity than noise.

 

Cleanliness is next to Godliness

WitWork Hosts are always available to help you remain productive throughout the day and ensure the ambiance and cleanliness of each space. Hosts provide and maintain clean, accessible waste baskets and bins for plate and glassware, but we ask that you service your own table items at all times.

 

Scents

Smell is the most powerful human sense especially in indoor spaces. At WitWork, please be mindful of other people “scentivities” and think twice before you apply that third spritz of your favorite perfume.

 

Table Sharing, Making Friends!

From time to time, the WitWork location you’re in may be bustling and close to full. In these instances please consider sharing your space with another member. You may even make a new connection, a new partner or a new friend!

 

Dress Code

Part of the appeal of WitWork is the elegant environment we offer to our members. Please help us maintain cleanliness and our refined environment by wearing appropriate clothes and shoes, especially that we are working in restaurant environments that should comply with the Health Authorities Codes and Regulations.

 

Concerns about another Member

Some members may not be as conscious about the shared space as others and that can get annoying and sometimes even uncomfortable. If you’re experiencing such an issue, please contact your host or reach out to us via email. Don’t worry, it’s our job to make you comfortable and help you avoid any awkward personal interactions.

 

Adults Only

WitWork is a service that’s meant for professional adults who are here to work or meet. Therefore, the age limit is 18+. We therefore kindly ask you to not bring your little ones with you, especially as the environment is not fitted to be kids friendly. At some point, we may open specific Kid-friendly locations, but for now, we are hoping to achieve a professional adult atmosphere and count on your understanding.

 

Lost and found items

Our hosts check our spaces at the end of WitWork hours, on a daily basis. If they ever come across a forgotten item, the item gets documented and held in storage until someone reaches out to us to claim it. If you think you’ve forgotten an item at one of our locations, feel free to approach the host at your WitWork location or reach out to us online. We will ask you to describe the item to us in order to identify you as its rightful owner.

 

WitWork Referral Program

When you purchase a WitWork membership, you will receive a personal referral code that you can share with your friends and colleagues. For every new person you refer to WitWork who signs up with your code, you will receive credit and they will receive the same amount off their first month. Referral codes can only be redeemed by individuals when they first sign up for a monthly WitWork membership. If you have previously had a WitWork membership and are reactivating your account, you’re not eligible to redeem someone’s referral code. However, there is no limit to how many new members sign up using your referral code. The more members you bring in with your code means more credit on your account!

 

Referral Program

Earn WitWork credit by referring friends

You can share your personal referral code with friends to earn credit toward WitWork membership. If you do share, we’ll apply the credit to your membership invoices. Your friends will also get a credit amount off their first month when they become a monthly member.

Let’s say you refer four people that become monthly members, that is extra credit for your account. So, your first couple of months of WitWork could be absolutely free!

 

How to find your referral code and share it on Facebook, Twitter, email, or simply copy/paste/send:

  • go to WitWork.co on your phone or computer and sign in
  • Once you’re signed in, you’ll see the Referral card on your dashboard.

 

There’s no limit to the amount of credit you can earn! The more friends you refer, the more credit you earn!

 

Purchasing a WitWork membership or Day Pass

Memberships term: Any long-term commitment?

 

While we hope you’ll stay with us for a long time, WitWork is a subscription service that automatically renews each month from the original date of purchase, but there’s no long-term commitment.

You can cancel anytime.

 

Is there a discount on annual memberships?

If you’re interested in purchasing an annual membership at amazingly discounted rates, please contact us online and we will work it out for you.

 

Managing my WitWork membership

Canceling and billing cycles

 

Your WitWork member profile picture

When you sign up for WitWork as a paying member, you will be asked for a profile picture for your account. Please know that your profile photo is used as a way for WitWork hosts to verify members only. Your picture will not be share publicly without your express permission.

 

Requesting a refund for your WitWork membership

As per the terms and conditions of a WitWork membership, membership fees are non-refundable and auto-renewable. However, we understand that things happen and that plans change. To allow you the flexibility that your work life requires, we offer a 24-hour grace period to receive a 100% refund (minus service fees, if any) on monthly membership renewals.

 

And if you are within 72 hours of your membership renewal and have not visited a WitWork location, you may receive a credit on your account; however, refunds are not permitted 72 hours after the payment has been processed.

 

Canceling your WitWork membership 

If you need to cancel your WitWork membership, you can do so at any time on your WitWork Dashboard. Please keep in mind that if you’d like to reactivate your membership in the future, you can rejoin whenever you’re ready.

 

Prorated refunds and cancellations:

Your WitWork membership is a recurring monthly charge that offers you unlimited access to all WitWork locations. Similar to a gym membership, how much you use of it is completely up to you! While we don’t offer prorated refunds or partial-month memberships, you’re always welcome to continue to use WitWork until the end of your billing cycle.

 

Services & Amenities at WitWork

 

Accessing WitWork Locations 

A WitWork membership gives you access to all locations in our network across all cities in which we operate now or in the future. If you purchase a membership in Dubai, once we open locations in Abu Dhabi, Riyadh, Jeddah, etc… your membership will give you the same access to locations there. It’s a membership that grows, while remaining at the same price.

 

Extended hours at WitWork 

All Extended Hours locations are subject to the occasional service interruption due to private events by our restaurant partners, and you can find up to date hours of operation by checking each location’s space page on our website. We’ll be adding more Extended Hours locations to our network soon.

 

Transition from co-working to restaurant

At all of our locations, you are welcome to grab a drink and grab a bite to eat when the restaurant opens. Some of our restaurant partners allow laptops open if you grab a drink, but it varies from space to space.

 

WitWork hours of operation

Generally speaking, our spaces are open Sunday – Thursday between 09:00 am – 5:00pm, but it depends on the venue. We will begin offering a few spaces with extended evening and weekend hours soon. Exact and location-specific hours can be found on our website.

 

Noise levels at WitWork

Our members are respectful of their fellow co-workers and are mindful of the volume of conversations and phone calls.

 

Overnight storage

Unfortunately, we don’t have lockers. We share the space of our restaurant partners in each location, so we are not able to accommodate overnight storage.

 

Leaving belongings at WitWork

As we are a closed door, members-only community, we consider WitWork to be a safe, respectful environment, and our hosts do their best to keep an eye on things. However, as we can’t be liable for a member’s items, we recommend you always keep them with you.

 

Hosting a meeting at WitWork

If you’re hosting a small meeting with less than 5 people and you don’t need a private room, feel free to just show up and grab a table for your group. If your meeting attendees are not WitWork members, they’ll need to be checked in as your guests. If you’re hosting a larger meeting and would like to book a private conference room, please check out our Meeting Rooms section.

 

WIFI speed 

Fast enough to have a multi-person video conference call and work on multiple web apps at once. The best part is, no matter which location you visit, the WiFi is tuned to perfection.

 

Guest Policy

Bringing clients and friends to WitWork

 

First Hour Free (15 AED/HR reaching a maximum fee of 75 AED/guest).

Each of your guests gets the first hour free. If they stay longer, you’ll be charged 15AED/hr (with a maximum charge of 75AED per guest). Charges for guests are triggered to your card on file when you check out for the day.

 

Teams & Guests: Team members can have guests, but the fees will be tied to the team leader’s credit card on file. Each guest is free for their first hour only, regardless of how many team members the person will be meeting with. We do not transfer guests from one team member to another. The guest is associated with the team.

 

How it Works:

 

A-        Check In

If you are expecting a guest, please let the host at the front desk know, so they can welcome them and notify you upon their arrival. When your guests arrive, the host at the front desk will ask for their first name, and who they’re here to see; we do not ask your guests to create WitWork accounts, nor do we collect their emails. You’ll then receive a message from the host informing you of their arrival.

 

B-        Check Out

Our hosts do their best to check your guests out when they leave, but to make sure you are not charged for extra time, tell your guests to let the hosts know when they leave and follow up with the host to confirm that your guests have been checked out. Don’t worry if your guests were not checked out when they left, our hosts will sort it out for you.

 

Private Meeting Rooms

 

What is the price of a private meeting room?

The price varies depending on the location, room size and time.

It depends on the size and duration of the meeting or event.

To learn more, and start a booking request, head over to our Meeting Rooms section.

 

Do I need to be a WitWork member to book a private meeting room?

A WitWork membership is not required to book private meeting rooms, but WitWork members get a discounted hourly rate. Become a member and enjoy those splendid special rates!

 

I see you offer private meeting rooms. Where are they?

Inside nearly all of our partner restaurants, there is at least one room available for private meetings. In the restaurant, they’re typically called Chef’s Tables or private dining rooms. We also have a wide selection of meeting rooms in neighboring hotels to suit your needs. Each space is truly unique, with incredible attention to detail. View our Meeting Rooms section to see the types of rooms you can book.

If you’re not sure which room is best to fit your needs, please send us an email with the date, time, and number of people you’re expecting.

 

Private Conference Rooms

You may cancel your reservation for a full refund up to 24 hours prior to your scheduled event. Cancellation requests received within 24 hours will result in a 50% refund. If you need to cancel right now, please email us asap with a request.

 

How private are the rooms?

The rooms range from fully private to semi-private. Semi-private means that, while there are doors that close, they are made of glass, and may not completely block out sound. Fully private rooms are virtually sound-proof. We’ll help you find the room that best suits your meeting.

 

WitWork for Teams

Starting, managing, and paying for a team account

 

WitWork for large teams

It depends on the size of the team, and the nature of the business. We’re happy to discuss your specific needs. Send us an email and we will work it out for you.

 

WitWork team account holder

If you are a manager at a company looking to cover the membership fees for people on your team, we can make it work for you.

 

Billing for a team account, on team account holder

That’s one of the main reasons we’ve made this option available. We know how painful expense reporting can be, especially for young companies where time and money are not unlimited. Not only will it free your team from having to track and submit expenses every month, but you’ll save money too.

 

Adding and removing members from your team

It’s easy to manage your team. In your WitWork profile view, you’ll see a tab called “My Team” where you’ll find a list of everyone on your team. If you remove someone mid-month, they’ll still be paid through the current month, but you won’t be charged again for that team member. Pro-rated refunds are not permitted for mid-month cancellations.

 

WitWork for Teams & Discounts

As a WitWork member, you can create a team.

 

Once your team reaches five members including yourself, then the discount is 50AED off per person per month. Once your team reaches ten or more members, then the discount is 75AED per person per month. Anyone you add to your team will be billed under a single credit card to make expense reporting easy. It’s like a “put it on my tab” feature for those who work for you.

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